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TemAD Collections

DELIVERY & RETURNS

Returns
Faulty or  incorrectly supplied goods may be returned for a refund. Please let us know your intention of returns/exchanges within seven days of receiving your order  Please return item(s) in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receiving your order.

Refunds
Refunds will be made for the original purchase amount against the original form of tender. For international customers, please send your return via an insured, traceable method using your normal postal service and mark your package clearly as returned goods to avoid delays at customs. Please retain your shipping documentation.

Exchange
If you exchange the same item for a different size it will be shipped free of charge. However, if you wish to exchange the item for an alternative style, we suggest that you return it and purchase the new item separately.

You would be required to complete your return with a receipt. To process a return, please email info@temadcollections.com for a returns label which should accompany your return.

Eligible Return
Once we have received your item and inspected its condition, you will receive an email notifying you that your return is now being processed if your item meets inspection criteria for returns. You will also be informed about how long it will take for you money to be returned to your card – usually within 7 working days.